Refund policy

Return & Exchange Policy

At QANNTRA, we care about the quality of our products, and your satisfaction is our priority! Here’s our return and exchange policy:

 Eligible Returns & Exchanges:

If your order arrives incomplete, damaged, or different from what you ordered.

You must report the issue within 2 hours of receiving your order via WhatsApp

 Conditions:

• The item must be in its original condition (except for damaged products).

• Meat, fruits, vegetables, and dates can only be returned if there is a clear quality issue.

• We may ask for a photo of the product to verify the issue.

 Return & Exchange Process:

• If the issue is from our side, we will offer a replacement or a refund using the original payment method.

• Delivery for exchanged or compensated orders will be free of charge.

 Your satisfaction matters to us! If you face any issue, contact us, and we’ll solve it as quickly as possible.🧡